An opulent retreat amid New York's vibrancy

What an absolutely spectacular stay in Manhattan! Everything about The Ritz-Carlton New York, NoMad was wonderful. We stayed 3 glorious nights and were able to walk and/or taxi anywhere we needed to go. All of the restaurants and bars were phenomenal, and our room provided unparalleled views of the incredible city. Before and during our stay, Alyssa did absolutely everything she could to make sure our visit was special -- she more than delivered and made all the difference for us. The proximity to some really great local bakeries and bagels was an added bonus. We can't wait to return!

I checked in here 1am christmas day after a nightmare st regis stay that we had to abandon and the staff was nothing short of amazing. The front desk was extremely nice and quick to check me in. The doorman was amazing, he ended up walking us up to our room, telling us what all the buildings we could see from our view are for, and even recommending local restaurants/bars. When I wanted hot chocolate they found a way to make it work. When I wanted to take a bath, they had bath salts delivered to me almost instantaneously. This place doesn't have a butler but you'll get more butler-like service here than you will at the st regis. This property turned my christmas vacation nightmare around for the better. THANK YOU!!!

What can I say but this was pretty close to perfection. Location was central, and the vibe and decor knocked it out of the park. Room had a view like no other....all the way downtown with vistas of the entire lower part of Manhattan. Loved the bathroom, spa like. Ate at both restauants and neither dissapointed. BOOK this hotel!

Look, it is a Ritz so one comes to expect certain things and the Nomad does not disappoint. Staff, rooms, fitness center, restaurants are all excellent. Location is convenient to many sites by walking and right on the subway. My only complaint is that our rooms were not ready upon arrival even though we were there fairly late in the afternoon. However, it was a busy holiday and the staff worked hard to make us comfortable until the rooms were ready. Overall, an excellent hotel and stay.

The Ritz Carlton Nomad is a gorgeous hotel. Unfortunately its beauty did not make up for the very disappointing level of service that our family received during our four night stay over Christmas 2025. We booked several rooms on a high floor, however, when my husband and I arrived at 4pm, we were informed, rather nonchalantly and without apology, that our suite was not ready. We did not receive a text that it was available until 5:30. In the meantime, we went to the lobby bar to wait it out. I ordered a glass of Sancerre but when it arrived I realized that it was room temperature. The waitress offered me some ice. We ordered some snacks when we sat down that did not arrive until we were getting up at 5:30 to go to our room. Later, after our group of five had dinner at Zaytinya, we went up for our reservation at Nubeluz. The staff there was so standoffish. They stood together and spoke only to each other, ignoring us for the longest time. We finally left and went somewhere else. The next morning I called down to the front desk and asked to have a meeting with management. When I arrived at 10:15, the agreed upon time, no one seemed to know what I was talking about. I stood in the lobby while they searched for someone for me to speak with. My daughter and I needed to leave at 10:45. I assumed that I would receive a text or acknowledgement from management that they were sorry to have missed the meeting. Nothing. And on top of that, I never received a guest satisfaction survey. The bellmen were very friendly but everyone else was unwelcoming and disinterested, as though they have already been well received critically and don’t have anything to prove. I will never return to the Ritz Carlton Nomad and frankly, they have taken down the whole Ritz Carlton brand with them.