1. Overview & Acceptance
These Terms of Use ("Terms") are a binding agreement between Journey Rewards Inc. ("Journey," "we," "our," or "us") and any person or entity that accesses or uses our websites, mobile applications, and related services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you also enroll in the Journey Rewards loyalty program, that participation is governed by the separate Journey Rewards Loyalty Program Terms, incorporated here by reference. You further acknowledge and agree to our privacy policy as stated.
These Terms also apply to Alliance Partners (e.g., properties and operators who participate in the Journey alliance) and their Partner Users (staff who access the Services to list, manage, or fulfill stays), to the extent they use any public or partner‑facing component of the Services. Partner‑specific commercial terms are set out in your partner agreement or addendum (the "Alliance Agreement"); if there is a conflict with these Terms, the Alliance Agreement controls for the partner relationship.
2. Key Definitions
Alliance Partner: Any third party (e.g., hotel, vacation rental, experience provider) that participates in the Journey alliance or otherwise offers inventory or services via the Services.
Partner User: An Alliance Partner's employee, contractor, or agent using the Services on the partner's behalf.
Host Property: An Alliance Partner location at which a stay or service occurs.
Booking: A reservation or purchase completed through the Services or via links/flows we enable, whether finalized on Journey or on a partner or property system.
Member: A user enrolled in the Journey Rewards program (see separate program terms).
3. Relationship Between You, Journey, and Host Properties
3.1 Journey is a platform and at times acts as a concierge or introducer of services, not the seller of travel or the seller of services directly. Each Booking or transaction is a separate transaction between you and the applicable Alliance Partner (or its merchant of record). Property house rules, cancellation terms, and fees apply and are shown at checkout or within the booking flow. Journey does not control Alliance Partners or Host Properties and is not responsible for their acts, omissions, or the quality/safety of their offerings.
3.2 Alliance Partners are independent. Alliance Partners are separate entities; they may impose additional terms for their services. It is your responsibility to review them.
4. Accounts & Eligibility
4.1 You must be at least the age of majority in your place of residence and capable of entering a binding contract. You must be at least 18 years of age in the United States.
4.2 You agree to provide accurate information and to keep your account secure; you are responsible for activity that occurs under your credentials.
4.3 We may suspend or terminate accounts (including Partner User accounts) for suspected fraud, misuse, policy or law violations, or non‑payment.
4.4 Sanctions Compliance. You may not use the Services or enroll in the Program if you are the subject of trade or economic sanctions, or in a jurisdiction where such use is prohibited by law.
4.5 Verification; Audit. Journey may request identification or additional verification, limit or suspend access, or cancel transactions where fraud, abuse, or policy violations are suspected. You authorize Journey to conduct fraud screening and to share necessary data with payment partners and Host Properties for this purpose.
5. Acceptable Use
You may not (a) scrape, crawl, or harvest the Services; (b) bypass access controls; (c) reverse engineer source code; (d) upload malware, infringing, or illegal content; (e) book speculatively or for resale; (f) misrepresent identity or affiliation; or (g) use the Services in violation of sanctions/export rules.
6. Content & IP
The Services and all content are protected by IP laws. Subject to these Terms, Journey grants you a limited, revocable, non‑exclusive, non‑transferable license to access and use the Services for personal, non‑commercial purposes (or, for Partner Users, solely to support your Alliance Partner's participation). All rights not expressly granted are reserved.
7. User Content; Reviews; Feedback
You grant Journey a worldwide, royalty‑free license to host, display, reproduce, and adapt any content you submit (e.g., reviews or photos) for operating and improving the Services. Do not submit content you don't have rights to or that violates law or privacy. We may moderate or remove content at our discretion.
8. AI + Human Concierge & Beta Features
Where available, the Services may include an AI‑assisted concierge combined with human support. Recommendations may be incomplete, out of date, or depend on partner confirmations. Always verify critical details (e.g., accessibility, pet rules, child policies) with the Host Property before travel.
9. Bookings; Pricing; Taxes; Fees; Currency
9.1 Pricing & availability originate from Host Properties and can change until confirmed. Errors may occur; we may cancel and refund obvious mistakes or mispriced listings.
9.2 Payments are processed by Journey or third‑party processors/partners on behalf of the Host Property, as indicated in the flow. You authorize charges for the amounts shown, including applicable taxes, resort/cleaning/other fees, and any post‑stay charges permitted by the property rules.
9.3 Currency: Display currency is for convenience; settlement may occur in another currency. Foreign exchange rates are determined by processors or partners at the time of charge or posting.
9.4 Chargebacks. You agree to cooperate in good faith to resolve issues with Journey and the Host Property prior to initiating a chargeback. Journey may share transaction records and stay validations with processors and card networks to contest improper chargebacks.
9.5 Partner Exit. If an Alliance Partner ceases participation or withdraws inventory after a Booking is made, Journey will use reasonable efforts to re‑accommodate or refund amounts Journey processed. Journey does not guarantee honor of the original rate, benefits, or awards by a former partner.
9.6 Overbooking. If a Host Property cannot honor a confirmed Booking, the Host Property is responsible for remedies under its policies. Journey will use reasonable efforts to assist with alternative options but is not the guarantor of accommodation or compensation.
9.7 Third‑Party Content & Errors. Rates, availability, descriptions, and policies are provided by Host Properties or third parties and may contain errors. Journey may correct errors, cancel impacted Bookings, and process refunds it controls; Journey is not liable for third‑party acts, omissions, or inaccuracies.
10. Partner Terms; Partner Users
10.1 Partner Terms: Alliance Partners agree to comply with their Alliance Agreement and with these Terms when using the Services.
10.2 Partner Users: Your employer is responsible for your access; we may share your usage data with your employer for fraud prevention and support. You must use the Services only for legitimate business needs, and you must handle guest data in compliance with applicable privacy laws.
11. Privacy; EULA; Additional Policies
Your use of the Services is also subject to our Privacy Policy and, where applicable, our End User License Agreement (EULA) for apps. Links are provided within the Services.
12. Suspension & Termination
We may suspend or terminate all or part of the Services (or your access) at any time, with or without notice, including for maintenance, security, legal compliance, or policy reasons.
13. Disclaimers
To the maximum extent permitted by law, the Services are provided "as is" and "as available." Journey disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. Journey is not responsible for third‑party services, properties, or outages.
14. Limitation of Liability
To the fullest extent permitted by law, Journey's total liability for claims arising out of or related to the Services will not exceed the greater of (a) US$100 or (b) the amounts you paid to us for the Service giving rise to the claim in the 3 months before the first event giving rise to liability. We are not liable for indirect, special, incidental, exemplary, or consequential damages.
15. Indemnity
You agree to defend, indemnify, and hold harmless Journey and its affiliates from claims arising out of your use of the Services, your content, or your violation of these Terms or law.
16. Changes to the Services or Terms
We may modify the Services and these Terms at any time. Material changes will be notified in‑app, by email, or on our website. Your continued use after the effective date constitutes acceptance.
17. Governing Law; Dispute Resolution
Unless prohibited by law where you reside, these Terms are governed by the laws of New York (without regard to conflicts).
Arbitration & Class Waiver: Any dispute will be resolved by binding arbitration on an individual basis; no class actions or consolidated proceedings. Either party may seek injunctive relief in court to protect IP or confidential information. (Counsel may tailor this section for your preferred forum and consumer carve‑outs.)
Force Majeure. Journey and the Alliance Partners are excused from liability for delay or failure to perform caused by events beyond reasonable control, including acts of God, natural disasters, epidemics, labor disputes, government actions, utility or telecom failures, or third‑party platform outages. In such cases, Journey's sole obligation is, where Journey is the merchant of record, to refund any amounts it holds for unperformed Services; Journey is not liable for incidental or consequential costs (e.g., rebooking, transport).
18. Miscellaneous
If any provision is invalid, the remainder remains in effect. We may assign these Terms; you may not without consent. Headings are for convenience only. The English version controls.
Contact: legal@journey.com
